COVID-19 Updates

Heritage Woods of South Elgin:

Number of Residents as of March 1, 2020:   152

Number of Residents Who Tested Positive:   8

Number of Residents Who Have Recovered:   7

Number of Positive Residents Who Have Passed:   0

Number of Employees as of March 1, 2020:   96

Number of Employees Who Tested Positive:   28

Number of Employees Who Have Recovered:   27

Number of Positive Employees Who Have Passed:   0

White Oaks at Heritage Woods of South Elgin:

Number of Residents as of March 1, 2020:   31

Number of Residents Who Tested Positive:   8

Number of Residents Who Have Recovered:   5

Number of Positive Residents Who Have Passed:   3

Number of Employees as of March 1, 2020:   30

Number of Employees Who Tested Positive:   14

Number of Employees Who Have Recovered:   14

Number of Positive Employees Who Have Passed:   0

Data updated as of 8/20/2021.

Visitor Guidelines

Click here to read our community’s visitor guidelines. 

COVID-19 Vaccination Education

To view the Gardant Management Solutions vaccination education recording, click here. 

Frequently Asked Questions

Frequently Asked Questions – COVID Vaccination

Like all vaccines, COVID-19 mRNA vaccines have been rigorously tested for safety before being authorized for emergency use in the United States.

mRNA technology is new, but not unknown. This technology has been studied for more than a decade.

mRNA vaccines do not contain a live virus and do not carry a risk of causing disease in the vaccinated person.

mRNA from the vaccine never enters the nucleus of the cell and does not affect or interact with a person’s DNA.

Q: Why should I get the COVID-19 vaccination?

A: The vaccinations from Pfizer and Moderna are 94-95% effective in building immunity to the COVID-19 virus. If you do get the COVID-19 virus after the vaccination, it will reduce the severity of your illness and reduce your chances of dying from the virus.

Q: When will I be able to get the vaccination?

A: The State Health Departments will distribute the vaccination along with a tiered plan for who gets it first based on many factors including risk, morbidity and prevalence factors. When more vaccinations are available, it will be available for everyone.

Q: Is the vaccine mandatory?

A: No, it is not, but we cannot express how strongly we recommend it for your safety and those around you.

Q: Can the vaccination give me COVID-19?

A: No, the Pfizer and Moderna vaccinations do not have the virus in them. They cannot give you COVID-19. The vaccine will not cause you to test positive for COVID-19.

Q: Will the COVID-19 vaccination change my DNA?

A: No, it will not do that. It introduces a component of a protein (mRNA) on the SARS-CoV2 virus and tells the body to make immunity that attacks the virus when it identifies it in your body.

Q: How long will I be immune to COVID-19?

A: Not all vaccines cause 100% immunity, you may still get the virus but it the severity of your illness is greatly reduced. The FDA does not currently have information as to how long the vaccination will help prevent your getting COVID-19. They will share more information in the future.

Q: How soon will the vaccination cause me to be immune?

A: The Pfizer and Moderna vaccinations start building immunity about 2 weeks after the first vaccination and then full immunity about one week after the second dose.

Q: When I get the vaccination, can I stop wearing my mask?

A: Not yet. All COVID-19 measures must remain in place until the CDC gives us guidance to change our practice. Even if you do not get sick from the virus, you may be able to spread it to others if you are in contact with it.

Q: Do I need the COVID-19 vaccination if I have tested positive for COVID-19?

A: Yes, you should still get the vaccination. You may not have enough antibodies built up to prevent you from getting it again. Your natural immunity may not last very long, and the vaccination will help. Depending on vaccine availability, the local health department may have people that have been positive in the last 90 days to wait until more vaccines are available.

Q: What are the side effects of the COVID-19 vaccination?

A: Some people may experience normal vaccination side effects for the first 24 hours. This includes pain or swelling at the injection site, fatigue, headache, muscle and joint pain, chills and fever. The symptoms may be more pronounced after the second shot.

Q: Do I still need my flu shot?

A: Yes, you do. If you have not had the flu vaccination yet, check with your healthcare provider to determine when you should get the influenza vaccination and the COVID-19 vaccination as there should be over 2 weeks between the flu and COVID-19 vaccinations.

Frequently Asked Questions – COVID

Q: Can you review what health authority recommendations, guidelines, and/or requirements you follow across all Communities?

A: To offer an overview, we follow the recommendations, guidelines, mandates, etc. of several different health authorities including, but not limited to each Community’s: state health department, regulatory body, local health department, and the Centers for Disease Control and Prevention (CDC).  If you ever have any questions, comments, and/or concerns regarding this, please don’t hesitate to reach out to the administrator.

Q: How can I sign up to schedule a visit with my loved one?

A: You can sign up to schedule a visit with your loved one by calling our front desk and speaking with a member of our team.  We ask that you call more than 24 hours in advance.  Please note that we will check in with you to complete a Visitor Screening less than 24 hours in advance, prior to your visit. Additionally, we complete a Visitor Attestation with you upon arrival.  Please note, however, that at certain times, such as with an increased prevalence of COVID-19 in the Community or in the greater Community, the state or local health department may request that visits be placed on a temporary pause.  If this occurs, the Community will inform residents and their representatives, if applicable. 

Q: How can I sign up to receive family engagement alerts for my loved one?

A: We highly encourage loved ones to sign up for the family engagement alerts for many great reasons.  Caremerge, our HIPAA compliant and easy to use communication platform, serves as an especially important and valuable means of communication.  We utilize Caremerge Family Engagement for a variety of reasons, including to offer updates as it relates to COVID-19.  If you have not signed up for Caremerge communications and/or if you are interested in learning more, I strongly encourage you to reach out to the front desk of the Community where your loved one resides. 

Q: I would like to leave the Community to visit with my loved ones during the winter season.  Is this possible?

A: During this winter season, we encourage residents and families to consider virtual visits, such as through video, in order to minimize the opportunity for exposure to infectious illnesses such as COVID-19.

Nonetheless, we also understand that nothing compares to an in-person visit with your loved ones. In consideration of the health and wellbeing of all residents in the Community, residents that leave the Community for non-essential reasons may be asked to quarantine upon return.  While we cannot change the quarantine guidelines, as they exist for valid safety and wellness reasons, we are committed to always doing all that we can to enhance the experience of our residents.  If you do make an informed decision to leave the Community, we ask that you maintain physical distancing, engage in frequent hand hygiene at key moments, and wear your mask.   

Q: What are the transportation guidelines for loved ones taking a resident on a medical visit?

A: We recognize that there may be a preference to have your loved ones transport you to medical appointments and/or other outings in place of alternative transport services. If a loved one is transporting you, for your safety and the safety of other residents residing in the Community, we ask that you and your loved one agree to the following enhanced infection prevention measures:

1. For any loved one, or the driver, transporting a resident, we will conduct a Visitor Screening and Attestation prior to transport.
2. While in the car, distance is to be maintained as much as possible. For example, the resident shall consider riding in the backseat of the vehicle versus the front seat.
3. Only one other person, whom is the driver of the private vehicle, should be present in the car with the resident.
4. If possible, we encourage the driver of the vehicle to wear their mask during transportation just as long as the safety of the driver can be maintained. Cloth face coverings, or masks, may prevent people who don’t know they have the virus from transmitting it to others. Residents shall also ensure that they are wearing a mask at all times, as possible, as well.
5. It is recommended that the driver set the airflow of the ventilation system to outside air versus recirculation of the vehicle’s interior air.
6. Immediately prior to arriving at the Community to transport the resident, we ask that the driver clean and sanitize the vehicle. Our Transportation Guidance includes the recommendations and guidelines from the Centers for Disease Control & Prevention (CDC) website.

Q: What is Universal Screening?

A: Universal Screening is one of many critical infection prevention measures that we have incorporated into our COVID-19 Response Plan.  Universal Screening involves routine screening of residents, employees, and visitors.  In summary, for residents, we have incorporated additional components into our Wellness Checks- this includes but is not limited to: vital signs (such as a temperature check and pulse oximetry reading) and monitoring for any signs and/or symptoms of COVID-19 illness.  For employees, we conduct a verbal screening upon arrival for their shift that includes questions regarding signs and/or symptoms of COVID-19, possible or confirmed recent exposure to COVID-19, and a temperature check.  Lastly, for visitors, we conduct a screening 24 hours or less in advance for all non-essential visits and for essential visits as possible.  Moreover, for visitors, we complete a visitor screening that includes similar questions as described above, an attestation to comply with our resident and employee centered infection prevention and control measures; and, lastly, we complete a temperature check. 

Q: Are employees, visitors, and residents required to wear masks?

A: On Community property, employees, and visitors alike, must wear facemasks or a special mask (i.e.: a respirator).  When we all commit to remaining vigilant with mask use, we are doing our part in slowing the spread of COVID-19.  Residents are asked to wear a mask when in the presence of others and/or while outside of their private apartment unless there is a Centers for Disease Control & Prevention recognized contraindication, such as mask use results in difficulty breathing and/or if a resident cannot tolerate the mask and/or if the resident is unable to remove the mask which can be due to many reasons, including one’s cognitive abilities.

Q: I hear so much about PPE shortages how do I know the employees have what they need to keep themselves and my loved one safe?

A: We identified the need for substantial PPE stockpiles early on. With early due diligence and continued support from Gardant, the Local Health Department and the National Stockpile, we want to assure you that we have everything our employees need to keep themselves and your loved one safe.

 Q: Am I still allowed to drop off items at the building?

A: Yes, absolutely! We have protocols in place to safely receive supplies, gifts, drop-offs, etc.  If you are planning to drop off any items, we ask that you call to inform us, if possible, so that a member of our team can come retrieve the items upon arrival. 

Q: Will we be notified when there is a positive case in the community?

A: Yes, every time there is a newly diagnosed resident or employee a mass notification will be distributed. Residents and employees will receive a hand-delivered letter, and have opportunity for 1:1 conversations. The designated emergency contact for each resident will receive an email announcement. For those that have not provided your email address to the community, please contact the receptionist and provide this so that you can receive timely communication. If you do not have an email address, you will receive a phone call followed by a mailed letter.

In addition, you will be notified when these same persons recover. It is important that you all know that residents and employees are recovering and are no longer at risk of exposing others to COVID-19.   

Please know that because of confidentiality, we are very limited in what we will share with you. The content of the letter is the full detail that can be provided. We understand that you are concerned about our employees and residents, and their well-being, and appreciate that you understand everyone’s right to privacy.   

Lastly, I would like to direct you to Gardant Management Solution’s website. The website contains data regarding both resident and employee positive cases at each of their managed Communities.

Q: What are the rules for the window visits?

A: Window visits allow our residents and families to see each other without potential exposure. Each community shall communicate Family Window Visits availability and procedures to families and residents. A common area window space will be designated as the “visiting window”.

Residents will remain on the inside of the window and families will remain on the outside of the window. The window shall always remain closed for barrier protection.

Due to the high demand for window visit, a schedule must be maintained by an assigned staff member for the scheduling of window visits, and all visits will closely follow this schedule. Opportunities must be provided for all residents to have window visits. A sample schedule will include 15 minutes to visit and 15 minutes to sanitize the space prior to the next resident’s window visit. Assigned staff are available to assist resident to window at scheduled time and assist with phone use to converse. If the phone used is a Community phone, staff sanitize after use. Sanitation of surfaces at the visiting window will occur after each resident use. 

Residents and loved ones shall contact the community to schedule their window visits.

COVID-19 Articles

November 3rd, 2020

Good afternoon Heritage Woods of South Elgin and White Oaks South Elgin,

As many of you are aware, we conducted mass testing at Heritage Woods of South Elgin on 10/30/2020. We have received those results and have updated our cumulative list below accordingly. WO South Elgin is conducting additional testing today 11/3/2020. We are in the process of continuing to secure additional testing along with our continued dedication to transparency. Please see the updated cumulative count for the Heritage Woods and White Oaks Campus.

1. Employee #1 has recovered and returned to work
2. Employee #2 has recovered and returned to work
3. Employee #3 is recovering at home (new)
4. Employee #4 is recovering at home (new)
5. Resident #1 is recovering in the hospital
6. Resident #2 is recovering in the community (new)

We will remain in phase one due to the Region 8 Wide prevalence regardless of these new positives. Below I have listed the most up to date criteria for Phase One which has changed since our webinar

Phase 1 Updates

• outdoor no indoor visitation
• Small group activities with guidance from LHD – suspended
• Small group dining with guidance from the LHD – suspended
• Non-essential outings require a 14-day quarantine period afterwards
• Medically necessary trips allowed by transportation service or family
• No beauty or barber shops

We are actively scheduling an additional round of test and will update you when the times become secured.  We will continue to test residents prior to that point as directed by the MD or KCHD.

Please refer to our website to view Frequently Asked Questions, and you can also contact me via email or phone should you have questions. Please know that I will return your call/respond to your email as soon as I can.  Our team appreciates each and every one of you and your words of support as we care for the physical and emotional well-being of our residents.   

Sincerely,

Alex Haughee, Administrator

October 20th 2020

Good afternoon Heritage Woods of South Elgin,

The results of our community wide testing taken on 10/16/2020 have been returned to our community. In our most current round of mass testing no further positive tests have been identified. This is welcome news. We will hold another round of testing on 10/23/2020 with the results anticipated early next week. Below is a summary of our current positive COVID-19 staff and residents as of today, you will see no additional staff or residents at this time but I have updated recovery status:

1. Employee #1 is considered recovered and returning to work this week

2. Resident #1 is recovering in the community

3. Third party provider #1 is considered recovered

We will remain in phase one anticipating the results of our next round of testing. If we have further updates I will continue to provide information.

Phase 1

· Remote visitation only, no outdoor or indoor visitation

· No group activities

· No communal dining

· Non-essential outings require a 14-day quarantine period afterwards

· Medically necessary trips allowed by transportation service

· No beauty or barber shops

This phase will last a minimum of 14 days prior to attesting back into Phase II

We are actively scheduling an additional round of test and will update you when the times become secured. We will continue to test residents prior to that point as directed by the MD or KCHD.

Please refer to our website to view Frequently Asked Questions, and you can also contact me via email or phone should you have questions. Please know that I will return your call/respond to your email as soon as I can. Our team appreciates each and every one of you and your words of support as we care for the physical and emotional well-being of our residents.

Sincerely,

Alex Haughee, Administrator

October 12th 2020

Good afternoon Heritage Woods of South Elgin,

The results of our community wide testing taken on 10/7/2020 continue to come in small batches each day, however we want to remain transparent and timely with the information that we have available. While we await the remain results, we will provide an update each day that new information is presented. This will provide continuity of communication and will provide to you frequent and thorough summaries of any additional spread of COVID19, as well as recoveries. In addition we have a positive cases that have been reported today that were not related to the 10/7/2020 mass testing. Below is a summary of our current positive COVID-19 staff and residents as of today:

1. Employee #1 is recovering at home – [description]

2. Resident #1 is recovering in the hospital – [description]

3. Third party provider #1 is recovering at home – [description]

As discussed in my letter last week positive tests may trigger a regression in phases. Due to the positive cases in the community we will be regressing to phase I per IDPH. The guidelines for phase I are outlined below:

Phase 1

· Remote visitation only, no outdoor or indoor visitation

· No group activities

· No communal dining

· Non-essential outings require a 14-day quarantine period afterwards

· Medically necessary trips allowed by transportation service

· No beauty or barber shops

This phase will last a minimum of 14 days prior to attesting back into Phase II

We are actively scheduling an additional round of test and will update you when the times become secured. We will continue to test residents prior to that point as directed by the MD or KCHD.

Please refer to our website to view Frequently Asked Questions, and you can also contact me via email or phone should you have questions. Please know that I will return your call/respond to your email as soon as I can. Our team appreciates each and every one of you and your words of support as we care for the physical and emotional well-being of our residents.

Sincerely,

Alex Haughee, Administrator

September 15th, 2020

Good afternoon White Oaks of South Elgin Families,

Due to the current status of COVID19 at White Oaks of South Elgin, you will be receiving daily updates now through, at least, the period of time in which we get results from our next scheduled mass test. This will provide continuity of communication and will provide to you frequent and thorough summaries of any additional spread of COVID19, as well as recoveries. We have spoken with you individually regarding your loved one, however the results of our mass test did include several asymptomatic individuals now listed below:

1. Employee #1 has recovered and returned to work
2. Employee #2 has recovered and returned to work
3. Employee #3 has recovered and returned to work
4. Employee #4 has recovered and returned to work
5. Employee #5 has recovered and returned to work
6. Employee #6 is recovering at home
7. Resident #1 has recovered within the community
8. Resident #2 moved from the hospital to rehab with intent to return and passed away unexpectedly
9. Resident #3 has passed away
10. Resident #4 has recovered in the community
11. Resident #5 has recovered in the community
12. Resident #6 has recovered in the community

 As you know, we continue to work closely with the Kane County Health Department and are taking aggressive precautions to prevent the spread of COVID19.  These steps include:

1. Screening employees twice per shift
2. Monitoring residents four times daily
3. Frequent sanitizing of high touch surfaces
4. Encouraging and monitoring physical distancing of residents
5. Proper PPE utilization

At this time we will be discontinuing outside visitation until further notice per IDPH guidelines.

We have scheduled a third mass testing at the request of the State and Local Health Department for 9/15/2020

Please refer to our website to view Frequently Asked Questions, and you can also contact me via email or phone should you have questions. Please know that I will return your call/respond to your email as soon as I can.  Our team appreciates each and every one of you and your words of support as we care for the physical and emotional well-being of our residents.   

Sincerely,

Alex Haughee, Administrator

8/13/2020

As you know, our community recently underwent point prevalence testing (Point Prevalence Survey or PPS) of all residents and employees, at the direction of and in collaboration with local and/or state health officials. This schedule of testing requires that all employees and residents undergo testing within a 48-hour period of time. The PPS approach provides information on the overall number of affected individuals in the community at that point in time. PPS testing will help us identify symptomatic and asymptomatic infected residents and employees. 

As research indicates, residents of senior congregate living communities are at high risk for infection from COVID-19, and subsequent serious illness. The PPS testing approach can be used to determine the scope and magnitude of outbreaks.  PPS testing also helps us evaluate our current infection control efforts and identify if additional efforts are required to prevent transmission among residents and employees.   

We are pleased to inform you that the testing results for White Oaks South Elgin have been received and all residents and employees have tested negative.  While this is only a point in time, it re-enforces that the measures being taken at our community have been successful in keeping our residents and employees healthy. These measures include resident and employee education, effective use of personal protective equipment, 6-foot physical distancing, frequent hand hygiene, disinfecting of high touched surfaces, precautions to quarantine residents with a possible exposure, and a thorough, yet cautious approach to “Reclaiming Our Home”.

We would like to acknowledge our residents and employees for their diligence in keeping our entire community safe and doing everything they can to comply with necessary infection control precautions. These excellent mass testing results would never have occurred without the sacrifices each of you are making, every day. Thank you.     

Do not hesitate to reach out to me should you have any questions about these testing results. 

Alex Haughee, Campus Administrator

8-12-2020

As we have demonstrated over the course of the pandemic, we value information and transparency with all of our residents, loved ones, staff, and partners. We began taking precautions early and have remained vigilant with our infection control and safety policies to keep our residents and staff healthy. To this end, our last confirmed case at Heritage Woods of South Elgin was 6-19-2020.

Today, however, we have been informed that a staff member at Heritage Woods of South Elgin has tested positive for COVID-19. No other staff or residents are demonstrating signs or symptoms of the virus at this time. We have every reason to believe that this employee did not acquire COVID-19 in the HWSE community.

We are continuing to implement enhanced safety measures per IDPH guidelines including increased monitoring of staff and residents and increased cleaning protocols. This is on top of all of our previously communicated cleaning programs, social distancing, staff and resident screening, visitation restrictions, universal use of appropriate PPE, and continued training on the most up to date information regarding COVID-19.

Our thoughts and prayers are with all of our residents and employees at this time. Because of HIPAA privacy and confidentiality regulations, we cannot release any information that would identify the employee in this confirmed case. Our top priority is the residents of our community. We have been monitoring the situation very closely with federal, state, and local authorities.

We continue to provide education and assist residents with reminders on hand hygiene, hydration, and social distancing. Our supplies for activities and equipment for exercise have also been replaced with items that can be individualized instead of shared.

We are helping residents keep in touch with family members through phone calls, video chats, letters, and email messages. We will continue to work closely with state and local officials and follow their guidance and advice. As always, we appreciate your patience and understanding during this time. If you have any questions, please do not hesitate to reach out to me.

Sincerely,

Alex Haughee, Administrator

July 29, 2020

As we continue to learn more about the COVID-19 outbreak and how quickly it can spread, we have taken a number of precautions to keep residents and employees safe. Even with our best efforts, as we are all learning, this virus spreads quickly and is easily transmitted.

White Oaks at Heritage Woods of South Elgin has one recent COVID-19 diagnosed case of an employee. We have every reason to believe that COVID-19 was not acquired at White Oaks of South Elgin. We currently do not have any other employees or residents who are symptomatic or undergoing testing. We are following the direction of local and state health officials, as well as CDC guidance in regards to testing and quarantine.  

Our thoughts and prayers are with all of our residents and employees during this pandemic. Because of HIPAA privacy and confidentiality regulations, we cannot release any information that would identify the employee in this confirmed case. Our top priority is the residents, families and employees of our community. We have been monitoring the situation very closely with state and local authorities. We have been and continue to be highly proactive in taking steps to help ensure the health and welfare of all residents and employees, and limiting possible exposure to COVID-19 or other viruses. This includes the implementation of enhanced infection control precautions and enhanced staff training. We have also been proactive in monitoring the health of our residents and screening all employees. We have secured personal protective equipment to maintain safety for all of our residents and employees.

At the direction of our local health department we will be implementing mass testing for all staff and residents, please be alert for future communication regarding this process. Additionally, we have been advised to postpone our outside visitations. We will provide communication when we are able to resume this activity.

We are helping residents keep in touch with family members through, phone calls, video chats and messages that we have printed for them to view.  We will continue to work closely with federal, state and local officials, and follow their guidance and advice.

As always, we appreciate your patience and understanding during this time.  If you have any questions, please do not hesitate to reach out to me.

Sincerely,

Alex Haughee, Community Administrator

June 2, 2020

Dear Residents, Families, and Employees,

On March 10, 2020 our community implemented restrictions to control and/or prevent the outbreak of COVID19. This is an important date. Our decisions since this date have been made for the sole purpose of keeping our residents and employees safe. We recognize that over the past 12 weeks, these necessary safety precautions have been difficult, and have caused each of you to be separated from your loved ones. Again, we have always placed the health and well-being of our residents and employees first. As we look back, we are confident that the proactive approaches taken, were the right decisions at the right time.

During the past couple of weeks, we have formed a team to develop a plan to begin to slowly lift some of the restrictions that have been imposed. The team, “Reclaim Home” will only make changes when we are prepared to do so and only when we have the resources, equipment, space, and guidelines to do it safely. June 5^th will be our “Reclaim Our Home” day in the community. Our employees and residents will be celebrating the beginning of reclaiming their home. 

This will be followed by the first step of our plan, which is modified small group activities, to begin on Monday June 8^th. While adhering to very detailed infection control precautions, each community will hold two small group activities daily, Monday-Friday. Precautions will include wearing of masks, physical distancing, frequent sanitizing of touched surfaces, disposable supplies, etc. A scheduling system will be implemented that provides an equal opportunity for each resident to sign up for groups. As always, in-room activities will be available for those residents who are not comfortable joining in small group activities.    

Over the coming weeks, you can expect to receive continued announcements regarding additional modifications to previously implemented restrictions. This will include the re-opening of the beauty salon, manicures, expanded window visits, outdoor visits with family members, and modified small group dining. Again, our plan will be determined by the prevalence of COVID-19, ability to adhere to required infection prevention precautions, direction from the local health department, and state orders. We look forward to the day that we can welcome our families and friends back to the community.  

Do not hesitate to reach out to me should you have any questions. We all have the goal of reclaiming home and providing new opportunities for connection with each other, while keeping our residents and employees safe.

May 29, 2020

As we continue to learn more about the COVID-19 outbreak and how quickly it can spread, we have taken a number of precautions to keep residents and employees safe. Even with our best efforts, as we are all learning, this virus spreads quickly and is easily transmitted.

Our community was notified today that we have one employee who has tested positive for COVID19. There are no other reported COVID 19 cases among our residents, and we have no other symptomatic residents or employees. We are following the direction of local and state health officials.

Our thoughts and prayers are with all of our residents and employees at this time. Because of HIPAA privacy and confidentiality regulations, we cannot release any information that would identify the employees or resident in this confirmed case. Our top priority is the residents, families and employees of our community. We have been monitoring the situation very closely with state and local authorities.

We have been and continue to be highly proactive in taking steps to help ensure the health and welfare of all residents and employees, and limiting possible exposure to COVID-19 or other viruses. This includes the implementation of enhanced infection control precautions and enhanced staff training. We have also been proactive in monitoring the health of our residents and screening all employees. We have secured personal protective equipment to maintain safety for all of our residents and employees.

Given the risk of COVID19 to residents of congregate living facilities and to healthcare professionals, we have taken steps over the past several weeks to restrict visitors to our community and have canceled outings. All communal dining has been cancelled. Following the directives of state and local governmental entities, we have secured the front doors to our community at all times. We are restricting entrance to only required healthcare providers. In addition to the measures we’ve taken to practice social distancing in our community, we are asking residents to shelter in place in their apartments.

We are helping residents keep in touch with family members through phone calls, video chats and messages that we have printed for them to view. We will continue to work closely with federal, state and local officials, and follow their guidance and advice.

As always, we appreciate your patience and understanding during this time. If you have any questions, please do not hesitate to reach out to me.

Sincerely,

Alex Haughee, Administrator