COVID-19

COVID-19 ACTIVITY UPDATE

 

Frequently Asked Questions

Q: I hear so much about PPE shortages how do I know the employees have what they need to keep themselves and my loved one safe?

A: We identified the need for substantial PPE stockpiles early on. With early due diligence and continued support from Gardant, the Local Health Department and the National Stockpile, we want to assure you that we have everything our employees need to keep themselves and your loved one safe.

 

Q: Am I still allowed to drop off items at the building?

A: Yes. The protocols we put in place to safely receive supplies/gifts/drop-offs are still in effect at the communities.

 

Q: Can my loved one still walk around or go outside?

A: Yes. The Resident Services Coordinator is rounding with residents to see who would like to sign up for individual time slots to walk outside during good weather. We have set up a system that allows for safe access to the great outdoors, so please encourage your loved one to utilize this system if they would like to stretch their legs.

 

Q: How many confirmed cases are in the community? How do I know what’s going on at the community?

A: We want to assure everyone that we will be in communication with any confirmed case. You will receive notifications on positive cases for both staff and residents. We believe transparency is paramount to the success of our communities. Transparency with our residents, staff, local government, and with you as our families is important. Our website and each community website are also including weekly cumulative updates on the number of confirmed cases.

 

Q: Are all employees and residents being tested?

A: There is a lot of information in the media, at times contradictory, regarding testing. We are taking the direction of our state and local health departments in regards to all testing. As directed by the CDC, we continue to monitor all residents and screen employees prior to their shift. All employees are following standard precautions, including the wearing of masks and frequent hand washing. Our residents are sheltering in place in their apartments, and all group/communal dining and activities have ceased. We will continue to keep you updated in regards to the specific care of your loved one, including any testing that may be recommended.

 

Q: Will we be notified when there is a positive case in the community?

A: Yes, every time there is a newly diagnosed resident or employee a mass notification will be distributed. Residents and employees will receive a hand-delivered letter, and have opportunity for 1:1 conversations. The designated emergency contact for each resident will receive an email announcement. For those that have not provided your email address to the community, please contact the receptionist and provide this so that you can receive timely communication. If you do not have an email address, you will receive a phone call followed by a mailed letter.

In addition, you will be notified when these same persons recover. It is important that you all know that residents and employees are recovering and are no longer at risk of exposing others to COVID-19.   

Please know that because of confidentiality, we are very limited in what we will share with you. The content of the letter is the full detail that can be provided. We understand that you are concerned about our employees and residents, and their well-being, and appreciate that you understand everyone’s right to privacy.   

Lastly, I would like to direct you to Gardant Management Solution’s website. The website contains data regarding both resident and employee positive cases at each of their managed communities.

 

Q: What are the rules for the window visits?

A: Window visits allow our residents and families to see each other without potential exposure. Each community shall communicate Family Window Visits availability and procedures to families and residents. A common area window space will be designated as the “visiting window”.

Residents will remain on the inside of the window and families will remain on the outside of the window. The window shall always remain closed for barrier protection.

Due to the high demand for window visit, a schedule must be maintained by an assigned staff member for the scheduling of window visits, and all visits will closely follow this schedule. Opportunities must be provided for all residents to have window visits. A sample schedule will include 15 minutes to visit and 15 minutes to sanitize the space prior to the next resident’s window visit. Assigned staff are available to assist resident to window at scheduled time and assist with phone use to converse. If the phone used is a Community phone, staff sanitize after use. Sanitation of surfaces at the visiting window will occur after each resident use. 

Residents and loved ones shall contact the community to schedule their window visits.

 

Q: Will widespread testing of all residents and staff be completed?

A: Our community follows guidance set forth from our local and state health departments regarding testing strategies, including widespread testing, of both residents and staff.  In the event that a directive has been given to conduct widespread testing in our Community, we would ensure that this was communicated to our residents (and their representative), if applicable, as soon as possible. 

 

Q: When will we begin to lift restrictions?

A: In the three-phase plan outlined by the Trump administration, Senior Housing is not included until phase 3.  And, before those phases begin, states must show evidence of a downward trajectory of COVID-19 and influenza-type illnesses in 14-day increments.  At Gardant-managed communities the health and well-being of our Residents and Employees are our number one priority. We will take a conservative approach to lifting restrictions and reclaiming the quality of life which our residents enjoyed before COVID-19. We will continue to be persistent and diligent in our practices. We appreciate your patience as we slowly begin to lift restrictions safely, and with Residents and Employees in mind. You will receive communication about this plan in advance of implementation, with specific details, directives and dates.