Shining Star Enhances Resident Experience at Cambridge House
Date Posted : 01/12/2016
Michael Sullivan joined the Cambridge House of Maryville staff three years ago and has been an integral part of our team. He has an amazing attention to detail and is well-liked by residents, their families and the staff at Cambridge House. Last month, we announced that he had been nominated as our Shining Star nominee for the Gardant Management Solutions Shining Star Contest. More than 40 employees from Gardant communities were nominated, and Michael received third place honors because of the love and dedication he has for his work at Cambridge House.The Shining Star Award is given to employees who, through their work each day, improve the quality of life for residents at Gardant assisted living communities.Read the contest submission below to learn more about the great work Michael does at Cambridge House:To get everyone involved with selecting the employee who would be recognized at this year’s annual awards ceremony, we introduced the “Shining Star” recognition program at Cambridge House. We placed framed signs in the building with simple instructions on how residents, visitors and employees could recognize staff members as shining stars.Between January 1st and November 1st, more than 500 stars were submitted for recognition. Each nomination was displayed on a bulletin board for everyone to see. The buzz and excitement quickly spread. Behind the scenes, we tracked how many shining star nominations each employee had received. Cambridge House of Maryville is proud to recognize Michael Sullivan, a member of our food service team, as our top Shining Star. He was the top vote-getter with 53 nominations. Considering our community employs more than 40 people, for Michael to have received over 10 percent of the nominations speaks to how deserving he is of this award. Michael landed his job at Cambridge House in May of 2013. He was introduced to us with the highest praise and recommendation from one of his high school teachers. It didn’t take long for Michael to win over the residents here. He would circle the tables in the dining room, going out of his way to ensure service was top-notch during each meal. He is conscientious of what’s going on at each table and is always a step ahead of resident requests; he has memorized the likes and dislikes of more than 100 residents.With meals and the dining experience being a major part of what matters most in the lives of the residents we care for, it’s comforting for them to know their sandwich will be served with the condiments they like, they’ll have plenty of cream and sugar on the table for their coffee, and their cold drinks will be delivered without ice. Residents don’t have to worry about these small things because they know Michael will take care of it for them.It’s simple pleasures like these that give all of us the desire to want to go back to the same restaurant with stellar service. Michael gives Cambridge House residents an exceptional dining experience each and every day. He does his job well, and he does it with a smile that is contagious.Michael is studying auto mechanics in college, and he is as passionate about cars as he is about his work. Residents have enjoyed listening to Michael share his college stories and watching him blossom and pursue his dreams. They look forward to his return and hearing how eventful his off days are, and of course, they don’t hesitate to offer advice like he’s their own grandson.Michael is held in high regard by the residents, visitors and his coworkers. In our eyes, he is a Shining Star – and we are honored to have him at Cambridge House!
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